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CLECs Gain Ground with SMBs
Thursday October 23, 2008,
07:00 am ET
SALT LAKE CITY, Utah, Oct. 23 /Patrick Oborn/ --
Is there a resurgence in the popularity of telecommunications providers that compares with
the late 1990's? The answer may surprise you. Since the crash of the Internet bubble,
struggling telecoms have seen Darwin in action as many companies were forced with the
choice of bankruptcy or forced consolidation. However, some companies chose the road less
traveled: innovation. By offering customers more for less, many small to medium size
business customers are finding that they can upgrade to integrated T1 service for the
same cost of five regular phone lines.
"Commercial telecommunication providers were never on my Christmas card list"
commented Jake Chang, a small business owner in Denver, Colorado. "Dealing with them
meant erroneous bills, long wait times when trying to reach customer service, and
taxes I could never understand. Now that we migrated to a dynamic integrated
T1, my phone lines and high speed internet are bundled into one line with super
reliability. Not to mention the fact that XO Communications, a CLEC, treats me
like they actually want my business - not like I'm a pain in the you-know-what."
Is the era of the analog trunk, or bundle of 24 DS-0 (64 kbps) channels,
officially over? Possibly, thanks to the two-for-the-price-of-one features
of a dynamic integrated T1, which can function exactly like a pure 1.5 mbps
data T1 when no one is one the phone, and allocate required bandwidth
for voice traffic when a user initiates a phone call. Likewise, as soon
as the client terminates the voice session, the 64 KB is re-assigned back
to the digital universe. This switch-hitting capability provides all
of the feel and function of a data T1 and voice T1, for a fraction of the price.
"Even though we have been witnessing the re-consolidation of AT&T, we will never go
back to the dark ages of telecom where customers were stuck with bad customer service
and high prices" commented Troy Karlson, telecom analyst for e-STAR. "The competitive
local exchange carriers (CLECs), all whom own their own networks and compete directly
with the Bells, have created products such as dynamic T1 service that enables its
customers to connect to the Internet at 1.5 MBPS and have up to 24 regular voice lines,
packed with a feature-rich suite of add-ons, all for under what it costs to have
6 regular phone lines from Qwest/AT&T/Verizon.
With the help of super-CLECs like XO Communications, PAETEC, Nuvox, One Communications,
Cavalier Telephone, and TelePacific, small business owners everywhere now have access
to non-Bell service that is on par or better than those being offered by the former
Bells. Integrated T1s that do more and cost less have transformed into a solid beach
head for the newcomers.
CLECs are continuing to find new and loyal customers in the small business space, but
for how long will this trend continue? Will the RBOCs ever be able to give them a fight
on a level playing field? Only the FCC knows that answer to that question - all we can
do is be thankful for the past 12 years of progress and hope we never return to the
pre-1996 era of Telecommunications.
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